I needed a PDF converter. One form, one upload, one download. Instead I got three new tabs, a full-screen "your file is ready" page that wasn't my file, and a countdown timer telling me to install a "faster downloader." My real PDF was somewhere underneath all of...
Customers aren't asking for AI in support. A Gartner survey of nearly 5,800 customers found that 64 percent would prefer companies didn't use AI for customer service, and over half would consider switching to a competitor over it. The top fear: it'll get harder to...